Intruder Alarm Maintenance Visit Checklist

Before the visit

• Check the maintenance contract: systems covered, visit type and anything excluded
• Read the site history: last visit record, open faults, recommendations not yet quoted
• Check the equipment list for the site: panel, power supplies, detectors, sounders, signalling
• Confirm the appointment and access with the customer
• Agree with the customer how the alarm receiving centre and keyholders will be told the system is under test

Arrival

• Sign in and agree with the customer which areas you can enter and when
• Put the system into engineer or test mode as agreed, and note the time
• Ask the customer about false alarms, faults or changes to the building since the last visit

Control panel and power supplies

• Mains supply present and the fused spur labelled
• Standby battery: age, condition, terminals, and a load test result recorded
• Charging voltage within the manufacturer range
• Fuses, tamper switches and enclosure lids checked
• Panel date and time correct

Detection devices

• Walk test every movement detector and note any that fail or are obstructed
• Open and close every door and window contact
• Test shock, glass break and other detectors to the manufacturer method
• Test hold-up or panic devices only by the procedure agreed with the customer and the receiving centre
• Check tamper on each device and note any device that needs replacing

Warning devices

• Internal sounders operate
• External sounder and strobe operate, housing intact, self-activating battery checked
• Sounder timers and settings as agreed with the customer

Signalling and remote services

• Signalling path test with the receiving centre where the system is monitored; record the reference and time
• Secondary path tested where fitted
• Remote app or cloud connection checked if the customer uses one

Event log, users and wiring

• Review the event log since the last visit and note repeat alarms or faults
• Check the user list with the customer and remove users who have left
• Visual check of cabling, fixings and junction boxes where accessible
• Photograph anything defective

Finishing the visit

• Return the system to normal and confirm with the receiving centre where monitored
• Explain faults found and recommendations, and offer a quote for remedial work
• Record the work done, results, faults and actions on the service record
• Customer signature and name
• Next visit due date set on the contract

Use this checklist in the app

In KaamCam this checklist becomes a form on the engineer's phone: pass or fail on each item, photos of defects, the customer's signature, and an A4 service record PDF under your logo. The visit is logged against the maintenance contract, the equipment on site carries QR labels, and the invoice can go out from the same visit. $19.99 per user a month (about £15), billed in US dollars. Start a free 7-day trial.

Related: intruder alarm maintenance visit guide, free fire alarm service record, fire and security software.